UK Shipping

We realise that you may be in a hurry to receive your order so we will endeavor to dispatch your order the same day that payment is received.  If we fail to do that your order will be dispatched the following morning.

We accept no responsibility for goods which are delayed due to failings of our courier’s services.

Royal Mail 1st Class items normally take 1-2 working days to arrive.  Mail only be considered lost if not delivered after 15 working days.

Royal Mail 2nd Class items normally take 3-4 working days to arrive. Generally items sent by 2nd Class arrive sooner.  Mail can only be considered lost if not delivered after 15 working days.

Items sent by Courier normally take 3-5 working days to arrive. Mail can only be considered lost if not delivered after 10 working days.

Please note that the shipping charges not only cover the cost of the stamp but also cover the following - packing materials, postal collection fees and VAT.

International Shipping

We are delighted to post our products to International destinations and Southern Ireland.

Unfortunately we cannot accept any responsibility for any losses if your item is shipped using the standard Airmail service.  Under such circumstances we will not be able to make any refund if your item is lost or damaged.  Using the standard Airmail service is entirely at the buyers own risk.

Where the buyer selects the International Signed For service then all orders will be insured up to a value of £50.

We accept no responsibility for goods which are delayed due to failings of our courier’s services.

We have experienced delivery times to Europe of up to 3 weeks. You are requested to be patient.

Non Delivery of Goods and delays

If you are experiencing delays beyond the expected delivery times above, please n the first instance contact your local parcel office.  Quite often deliveries are attempted but the postman may fail to leave a calling card. Many of the packages we send will not fit through a letterbox.

If deliveries repeatedly fail then Royal Mail or the courier will return your package to us. In these circumstances we will notify you.  The buyer is responsible for the payment of additional postage in returning he goods to you.  To settle payment we will normally send you an electronic invoice with a link to our online payment services.

Lost

Goods will only be declared lost after the durations listed above. Only after this period has expired are be obliged to send you a replacement. If you require a replacement sent before this period has expired you will be required to pay for the item again.  If after the period has expired and the first package has not arrived we will refund you and initiate a claim against the company delivering your order.

If the “lost” package arrives then you are required to contact us. We will give you the opportunity to purchase it or return it to us.

Once we have initiated a claim against the delivery company we will ask you to send us an email detailing what you purchased and a clear statement that it did not arrive.

When a parcel is declared lost we will require you to email us stating that you have not received your package, that you have checked at your local parcel office and reconfirming your full name and address before we send a replacement.  We will then lodge a claim with the delivery company. They may contact you as part of their investigations and we ask you to assist them as required.

Returns

In all cases you must contact us for instructions for returning goods

For defective goods a replacement item will be provided or a refund will be issued on receipt of the defective goods with us.

We will provide an exchange or refund for unwanted or incorrectly ordered items if they are returned in a saleable condition to us within 14 days. The buyer must pay postage for the new and returned item.